February 7, 2019
Monique/Dr. Trikha and entire staff at both office:
My wife and I felt compelled to author a letter to all of you at both office locations and the surgical center.
I have been a patient for somewhere around 6 years now. Since my first visit, we have moved from NJ to Southern DE. Even with that, we have retained Monmouth Retina as our eye care team. We must now drive 3 hours, or take the ferry to make our visits. The office staff has been very understanding and helpful in scheduling my appointments given our lengthy commute. This office is the only doctor we retained in NJ.
While I have gotten better, I was initially a very nervous patient. I don’t like needles, and given my law enforcement career, get very nervous when people get too close to me, especially my eyes. All staff are very patient when I am there, and seem to understand my concerns. Dawn and Monique are very good when it comes to injections for dye and other required tests or treatments.
Also for Dr. Trikha, wow.He has such a great way about him. Excellent personality, bedside manner and confidence. He explains everything he does, and shows us pictures to reinforce what he is saying. We are both very comfortable with he and each member of the team. We feel that we have the BEST possible doctor for my issues and the BEST support team. In fact, on several occasions, Dr. Trikha called me at home after difficult appointments to check on me. That is a level of service no other doctor can match. We are truly lucky to have such a great doctor and team to monitor my eyes. The level of confidence he exudes carries over to us having confidence in him. I was asked recently if we got a second opinion prior to my surgery. I honestly told that person that there was no need for such an opinion. That alone should speak volumes about the way we feel about Dr. Trikha, and all of the treatment teams. He is one of the best doctors I have ever seen, in any medical specialty. He always seems to know what to say and how to respond to my concerns.
From scheduling the appointments to the actual office visits themselves, we are always assured of cooperation, understanding, empathy and concern for our needs and concerns.
This past Tuesday, I underwent a vitrectomy, and a detached retina repair. Very scary for us. Dr. Trikha did a great job at the surgery and follow up visit. The day of the surgery, Dawn spent prepping me and made me feel at ease. Monique brought me in and was a friendly reassuring presence to me. The anesthesiologist was also in to talk with me and explain everything. Francine took great care of me after my procedure. I also understand that I was again combative when coming out form anesthesia, yet no one was mad at me. At my follow-up visit, we were quickly seen, as the staff was aware of the fact that we had our dog with us and a very long trip home.
After we were home, we realized that we had several questions regarding my recovery. We called both offices for guidance. Each call was promptly and professionally answered. We apologized for bothering you all, and were told to call back with any additional questions or concerns. This is very much appreciated and we are grateful for all of the concern for our questions.
All staff members at both locations and the surgical suite have been nothing short of great. We know how hard you all work to assist all patients, and with very little if any real thanks. This letter is designed to say thank you very much to each and every one of you. Please accept our deepest thanks for your hard work and dedication.
We appreciate all of you and your hard work.
– Gregory Bennett